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These terms set out the rules that apply when you open and use a pg444 account — covering everything from how your wallet balance is managed to how disputes are handled. Access and eligibility depend on your local law and eligible regions, so read this page fully before you start.
By creating or continuing to use a pg444 account, you confirm that you have read, understood and accepted these terms in full. They form the complete agreement between you and pg444 for all platform activity. If any part of these terms conflicts with a specific information notice or game rule published elsewhere on the site, the more specific notice applies to that context — but this document remains the governing framework for your account relationship. Your use of payment methods — including bKash Send Money and Bank Transfer — is subject both to these terms and to the separate rules of the payment provider you choose. When you send funds via bKash, you will receive a reference number in your bKash confirmation screen; keep that reference, as it is required if you ever raise a transaction query with our support team. Bank Transfer deposits generate a transaction ID on your deposit slip — that ID is what our team needs to locate and confirm your deposit. Access to pg444 depends on whether use of this platform is permitted under the laws of your location and eligible region. We do not make legal determinations on your behalf. If you are uncertain whether access is lawful where you are, you should seek independent advice before proceeding. We reserve the right to restrict or suspend accounts where access falls outside permitted regions, without prior notice.
These terms apply from the moment you create an account and continue for as long as your account remains active or dormant. Account closure does not automatically remove obligations that arose during the active period, including any outstanding balance queries or unresolved disputes logged before closure.
All wallet activity — deposits made through bKash or Bank Transfer, withdrawals, account adjustments and any balance corrections — falls within scope. Each transaction is subject to the limits and verification steps displayed in your account at the time you initiate it. We do not apply retrospective limits without notice.
The game lobby, promotional notices, support articles and any material published on pg444 are covered by these terms. Game content made available through our studio partners — including JDB, PG Soft, PlayStar, Microgaming and CQ9 — is also subject to each provider's own end-user conditions, which sit alongside this policy.
Payment processors, mobile wallet providers and any external service you access via a link from this site are not governed by these terms. pg444 is not responsible for the content, policies or availability of third-party services. Your agreement with those providers is separate and independent of your account here.
These terms are not one-directional. You have specific, practical options available at every stage of your account relationship with pg444. Knowing where to look and what to ask for makes those options useful. Your transaction history is visible inside your signed-in account area. Every deposit — whether sent via bKash or processed as a Bank Transfer — and every withdrawal request appears in the account wallet section with a timestamp and status. If a record looks incorrect, you can raise a correction request through the support route described below before the end of the calendar month in which the transaction occurred. Requests outside that window may still be reviewed, but earlier contact improves resolution. Account details such as your registered contact method can be updated through the account settings page; some fields require identity re-verification as shown in those settings. If you have a policy question that is not answered on this page, you can send it through our published support channel and we will respond in writing.
Open your signed-in account to see a full transaction log including bKash deposits and Bank Transfer entries, each showing date, amount and processing status.
Update your registered contact details through account settings. Fields that affect identity or payment verification display their own re-verification steps — follow those exactly as shown.
Send a written query through the support channel listed on this page. Include your account reference and, for transaction questions, the bKash reference number or Bank Transfer transaction ID from your receipt.
If you need a plain-language explanation of any clause in these terms, contact support and ask specifically for a policy clarification. We will respond to that request in the same channel.
The live chat option is accessible from the account area once you are signed in. Use this route for time-sensitive queries such as a pending deposit that has not reflected in your wallet, or a transaction status you cannot verify.
For written policy questions — including requests to clarify a specific clause, correct an account record or understand your rights under these terms — send your query to the email address listed in the site's published contact page. Include your account ID in every message.
The help centre on pg444 contains policy articles you can read without signing in. It covers account terms, transaction procedures and common policy questions. Check there first; if the answer is not there, escalate via live chat or email.
Account details you provide — registration information, contact data and transaction records — are held only for the purposes described in these terms and the separate privacy policy. We do not sell account data to third parties. Retention periods follow applicable obligations and are described in the privacy policy.
pg444 uses cookies to maintain your signed-in session and to remember display preferences. You can review and adjust cookie settings in your browser at any time. Disabling session cookies will prevent the signed-in account from functioning correctly on that device.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your authorisation, contact support immediately using the live chat or email route described on this page. Do not share your password or account PIN with any third party.
When these terms are updated, the revised version is published on this page with the date it takes effect. Continued use of your account after that date constitutes acceptance. If you disagree with a change, contact support before the effective date to discuss your options.
These terms apply to your account regardless of your location within Bangladesh. However, overall access to pg444 depends on whether use of the platform is lawful under your applicable local law and eligible region. We cannot determine that on your behalf; that responsibility sits with you.
Dormant accounts remain subject to these terms. If your account is inactive for an extended period, we may apply the dormancy procedure described in the account settings section, which includes notification steps. Any balance in your wallet at that point continues to be governed by the terms in force at the time activity stopped.
Yes. Open a support query via live chat or email, and include the bKash reference number shown on your Send Money confirmation screen. That reference is the key piece of information we need to locate the transaction record and investigate the discrepancy. Contact us within the same calendar month where possible.
Go to account settings in your signed-in account to update contact details directly. For corrections to transaction records or identity-linked fields, submit a written request through email support with your account ID and the specific detail you believe is incorrect. We will review and respond in writing.
The revised terms are published on this page with a stated effective date. We aim to notify you via the contact method registered to your account before major changes take effect. Continued account use after the effective date means you accept the updated version. If you have questions about a specific change, contact support before that date.
Yes. Game content from studios such as PG Soft, JDB, PlayStar, Microgaming and CQ9 is subject to each provider's end-user conditions alongside these terms. Those studio conditions govern game mechanics and feature behaviour. Our terms govern your account, wallet and the overall platform relationship, and the two sets of terms sit alongside each other.